Did you know that ServiceNow offers complete guides and playbooks of best practices for implementing their products? Including Software Asset Management.

They even have a official “readiness checklist” (linked at the end) that outlines everything you need to do BEFORE buying and trying to setup SAM. There really is a “Order of Operations” for product setup, beyond the maturity measurement that internally business owners should see and be aware of.

ServiceNow via Now Learning (Now Create) offers all “free” documents related to their product offerings (just use your business email to sign up if you are prompted for a login – it’s free).

Everything from workshop presentations, starter stories and even best practice guides for setting up modules.

Make sure to read through the attached PDF and check out the official SAM implementation guides over on NOW Create.

Make sure you follow every item in this guide to have a successful implementation. If you skip anything in this guide, document the reason why – who authorized the skip, and try to use ALL the advice from this guide.

Other resources:

• SAM Readiness Checklist (see above PDF for other link – last page)