I am often asked the sequence of setup for modules within the platform. Recently, I was thinking about the Change Management module and how to ensure nothing was missed – especially if you are an existing customer who wants to scale and begin to use AI.

---

The following graphic is not available on the best practice hub and is simply a Change Management specific “quick win” review of capabilities that an enterprise may use to check where they are at in their journey to scale with ServiceNow.

This graphic may change over time, and as new information becomes available from ServiceNow I reserve the right to update this graphic. However, for the immediate future, this is a valid option for setup. It does not go into detail for the process; it simply outlines the modules and phase gates you can utilize on your journey. Always check the ServiceNow Best Practice Hub for the latest version of anything as it relates to the product.

A few key things to note:

1. As you journey into Phase 2, make sure you notice the green line. That is where the current ITSM Pro+ licensing comes into use.
2. Licensing: ServiceNow often changes their licensing and what is and is not included for ITSM – I can’t stress this enough; you need to check what you own and what you do not own.
3. Every journey is different. Every enterprise is different. This graphic is intended for existing active Change Management clients who simply need a very quick overview of where they are at, to see where they can go. If you do not own ITSM Pro+ then make sure you fully set up every foundation piece.
4. The graphic is intended to be read left to right, and the order of operations for setup is not “top down” in each column. For example, CMDB CIs does not have to be set up as the last item in column 1 – in fact that might be the first thing to set up as it ties to the larger ITSM ‘core’ foundation.
5. “Move to the next phase when” is simply suggestions. You may, or may not, have need to fill each of those out before moving on. However, if you start to use AI – you will need to have most of those set up.
6. ALWAYS check the ServiceNow best practice hub for the latest implementation sequence. They may not have a specific one for Change Management, but they will for the ITSM + ITOM Sequence where change management lives.

---

Below is the PDF, you can download it for use:

---

Important Links:

• ServiceNow Best Practice Hub
• ServiceNow Change Management – documentation