Questions still often arise around whether the Incident table should be extended to support very high-volume use cases, as well as the potential impact of that decision on the platform’s future state. To address this, the following provides a high-level overview researched from ServiceNow internal knowledge and best practices, outlining: This content is intended as […]
I am often asked the sequence of setup for modules within the platform. Recently, I was thinking about the Change Management module and how to ensure nothing was missed – especially if you are an existing customer who wants to scale and begin to use AI. The following graphic is not available on the best […]
In today’s enterprises, not all teams work the same way – and not all changes carry the same level of risk. Development teams move quickly, operations teams prioritize stability, and regulated environments require more oversight. Yet many organizations still reply on a single change process to support them all. While well intentioned, or perhaps forced […]
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